Return/Cancellation Policy
Cancellation Policy
Because BlackFramed doors and windows are custom-made to order, cancellation terms depend on where the order is in the production process.
Before Production
A cancellation request may be submitted in writing before fabrication begins. If approved, BlackFramed will refund amounts paid less any non-refundable costs already incurred, including design, engineering, materials, processing, or other project-related expenses.
After Production Begins
Once fabrication or production has begun, custom orders cannot be cancelled or refunded. Materials and fabrication are committed specifically to the customer’s project at this stage.
After Shop Drawing Approval
Approval of shop drawings authorizes production to proceed. Customers are responsible for reviewing and confirming all dimensions, configurations, finishes, glazing, hardware, and other specifications before approval. Changes or cancellations after approval may result in additional charges and are subject to the production status of the order.
Shipping & Delivery
Once an order has completed production or has been released for shipment, it cannot be cancelled. Shipping and delivery charges already incurred are non-refundable.
Defective or Incorrect Products
This cancellation policy does not limit your rights regarding products that arrive damaged, defective, or materially different from the approved order. Please contact BlackFramed promptly so our team can review the issue and determine the appropriate resolution.
How to Request a Cancellation
Cancellation requests must be submitted in writing to BlackFramed. We will confirm whether the order is eligible for cancellation and provide any applicable refund or cancellation charges.
BlackFramed reserves the right to review cancellation requests based on the specific status and circumstances of each custom order.
Cancellation Policy
Because BlackFramed doors and windows are custom-made to order, cancellation terms depend on where the order is in the production process.