Privacy Policy
Effective Date: June 10, 2025 · Last Updated: June 2025BlackFramed ("BlackFramed," "we," "us," or "our") operates the website blackframeddoors.com and provides premium steel door and window products and services. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website or engage with us.
By using our website or submitting an inquiry, you agree to the practices described in this policy.
1. Information We Collect
Information you provide directly:
- Name, email address, phone number, and company name when you submit a contact or quote request form
- Shipping address, billing address, and payment information when placing an order (payment data is processed securely by Shopify and its payment partners — BlackFramed does not store card details)
- Trade program applications, including business license information and project details
- Communications you send us via email or our website
Information collected automatically:
- Browser type, operating system, referring URLs, and pages visited
- IP address and approximate geographic location
- Device identifiers and session data
- Cookie and tracking pixel data (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and quote requests
- Communicate with you about your project, order status, or inquiry
- Administer our Trade Program and verify eligibility
- Improve our website, products, and customer experience
- Send transactional emails (order confirmations, shipping updates)
- Send marketing communications, if you have opted in
- Comply with legal obligations and enforce our terms
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. Sharing Your Information
We may share your information with the following categories of third parties solely to operate our business:
- Shopify: Our e-commerce platform, which processes orders and stores customer data on our behalf
- Shipping and logistics partners: To fulfill and deliver your order
- Payment processors: To securely process transactions
- Email service providers: To send transactional and marketing communications
- Analytics providers: To understand website usage (e.g., Google Analytics)
All third-party service providers are contractually required to protect your data and use it only for the purposes we specify. We do not authorize them to use your data for their own purposes.
We may also disclose information if required by law, court order, or to protect the rights and safety of BlackFramed, our customers, or the public.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to complete transactions, resolve disputes, and comply with legal obligations. Order records are typically retained for a minimum of seven years for accounting and tax purposes.
You may request deletion of your data at any time (see Section 7).
5. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and support marketing efforts. Cookies we use may include:
- Essential cookies: Required for the website and shopping cart to function
- Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance
You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality. Where required by law, we obtain your consent before placing non-essential cookies.
6. California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request details about the personal information we collect, use, disclose, and sell (we do not sell personal information)
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions
- Right to Correct: You may request correction of inaccurate personal information
- Right to Opt Out: You have the right to opt out of the sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising)
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights
To submit a request, contact us at hello@blackframeddoors.com. We will respond within 45 days. We may need to verify your identity before processing your request.
7. Your Choices and Rights
Regardless of your location, you may:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Opt out of marketing emails at any time using the unsubscribe link in any email
- Contact us directly with any privacy concern
To exercise any of these rights, email us at hello@blackframeddoors.com.
8. Security
We implement industry-standard security measures to protect your personal information, including SSL encryption on all pages, and we rely on Shopify's PCI-compliant infrastructure for payment processing. While we take reasonable precautions, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after any update constitutes your acceptance of the revised policy. For material changes, we may provide additional notice.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
- Email: hello@blackframeddoors.com
- Website: blackframeddoors.com
- Business: BlackFramed